All I want is a full refund. I expected to loose at least a couple. We suggest soaking in water overnight or for a few hours before planting. A customer care representative has contacted this customer for further information. As the owners of Woods Farmer Seed & Nursery, we want to be your gardening and landscape partner. It just says they are busy and to call back later. We don't have your shipping label, yes we do, no we don't. We have Optional Expedited Service for Next Day Shipping. We may earn a commission when you use one of our links to make a purchase. document.write(""); Both trees were shipped in the same thick green bag that was stappled so that no air could get in, while my trees' roots were still covered in soil, one was moist while he other was dry, there was no protection from the shipping process except the plastic bag and a small sliver of cardboard that was bent over each tree, I guess for suport, and a healthy banana tree has leaves that are percky and stick out with one little curled up leaf in the middle that will unfold and allow the plant to grow, only one of the trees looked like this, the other was squished almost flat without the center leaf. Use of this Web site constitutes acceptance of the Terms of Use, Of course they did not. After being repeatedly called Ma'am, even after being corrected, I spoke to her 'supervisor' who was even ruder than the first 'person' I spoke with. Sustainable Seed Company. 1708 Morrissey Dr. }if(SizeManager.check_is_mobile()) { Our Seed Company offers conventional, organic, heirloom and hybrid seeds in bulk and packets for growers of any size. The total order came to 337.05 and that was a good price if everthing lived. document.write(" "); My order was around $95. They even sent two seed packets (tomato and cantaloupe) and two types of bulbs (gladiolas and shamrock) as a gift for my order. The Seed and Nursery Catalogs collection includes covers from 250 of the over 10,000 seed and nursery catalogs held by the Libraries as part of our Trade Literatre collections. I've just started planting now so time will tell on how well they do. We received a catalog randomly in the mail - everything looked so wonderful (including the prices) I read some reviews. Very poor customer service and will not be doing business with them again. I will never purchase from them again and I will discourage everyone to pass this company by. I ordered from Farmer Seed Company in Spring of 2016 and Spring of 2017. Farmer Seed and Nursery and the women who answer the phone the worst customer service ever, hostile even when trying to give them money Bloomington Illinois Print this Report Email this Report I asked for a refund to my credit card. Our guarantee regarding replacement is as follows: Nature Hills Nursery 9910 N 48th St, Suite 200 Omaha, NE 68152 (888) 864-7663 Online catalog. Missing dirt as it all fell out of the little pots. document.write(""); document.write("